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Customer support volume has doubled in the last two months, mostly due to small bugs and UX issues we don’t have time to fix. Feels like we’re losing users over things that should be easy wins. Looking for software development services to help clean this up.
We hit a similar point after a product update. Nothing was seriously broken, but dozens of little UX annoyances kept filling the support inbox, and the team never had time to catch up. A friend suggested stepping back and looking at the overall customer journey instead of fixing random tickets one by one. While digging into that, I found B2B pricing strategies . Different topic on the surface, but it had a few ideas about improving customer experience that were surprisingly useful.
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